#Undercover boss professional#

#Undercover boss professional#

They spend a week undercover, doing various entry-level operations in different departments, and meeting the employees, learning their professional and personal challenges.Īt the end of the week, the executives reveal their identity to the employees and evaluate the performance of the staff they interacted with, while they were undercover.

CT and streaming on Paramount+.Each episode of the show features a senior-level executive or owner of a company going undercover as an entry-level employee competes for a position in their company. The “Undercover Boss” episode featuring Therivel will air tonight on CBS at 7 p.m. I don’t know if I knew I was learning to act, but certainly being a good Dry Bean bartender means you’ve got to act, and that probably prepared me more than I thought.” “Your job if you want to make tips is to make sure everybody around you has a good time. “A good bartender is nothing if not an actor,” Therivel said. To rise to the challenge of going undercover, Therivel also drew on the skills he picked up as an employee of another prominent College Station institution: Northgate’s famous Dry Bean Saloon. I was never told ‘no, that’s not for a student to do.’” “I was constantly being challenged in a productive way by professors, by administrators, by leaders in the Corps, to find ways to take on more. A&M does such an incredible job of creating genuine leadership opportunities for students in every possible aspect of their career at A&M,” Therivel said. Through both his coursework and his heavy involvement in the Corps of Cadets and student government, Therivel came to recognize the unique opportunities for participation and leadership that Texas A&M presents to its students. Reflecting on his time at Texas A&M, Therivel said the lessons he learned as a student have been key to his subsequent achievements in the military and private sector. “I thought that was really cool to be part of.”

“The stars of the show are the associates that I’m shadowing, both in terms of what they teach me and in terms of their stories - what they’ve gone through in life and what they’ve overcome and what they’ve accomplished,” Therivel said. Ultimately, Therivel said he is grateful for the perspective he gained over the course of his undercover experience, and he is excited to help highlight the stories of a few UScellular employees.

“Culturally, I got to learn a lot about the business in that the associates I got to work with are so passionate, so invested in the company, so invested in the company’s mission, and I was incredibly proud of how they represented the business.” “Operationally, there’s always something you can learn,” Therivel said. From network operations to customer service and sales, there was no shortage of lessons to be learned, he said. After that, he was ready to go out and experience a day in the life of one of his employees. All Rights ReservedĮach morning during his time undercover, Therivel sat for an hour and half as crews applied his disguise. Photo: Screen Grab/CBS ©2022 CBS Broadcasting, Inc. This gave me an opportunity to do that in a particularly impactful and interesting way.” And over Zoom, you don’t really get a flavor for what it’s really like. “I was sort of stuck doing everything over Zoom. “I took over as CEO right at the beginning of the pandemic, and I had no opportunity to get to know the team and get to know the company from the ground up,” Therivel said. “Learning more about people’s personal stories and personal journeys and what they’ve gone through over the last two years was very eye-opening for me,” he said.įor Therivel, who graduated from Texas A&M in 1997 with a bachelor’s degree in marketing and later went on to work for such companies as AT&T before taking the top job at UScellular in 2020, the decision to participate in the show was “a no-brainer.” In particular, Therivel said the experience allowed him to better understand the impact of the COVID-19 pandemic among the company’s frontline workers. Marine Corps veteran, former Ross Volunteer and current CEO of telecommunications company UScellular, Therivel recently donned a disguise and spent some time on the front lines of his organization, working side-by-side with a few of his employees and learning about their lives along the way. Texas A&M University former student Laurent “LT” Therivel is the latest business leader to be featured on the CBS reality show “Undercover Boss.”Ī U.S.